When the certificate covers a service, read product as service, production as provision, produced as provided and producing as providing.
What applies today
When the standard is applied to the certification of services, the word product is replaced by service, production by provision, produced by provided and producing by providing. The rest of the clause map applies without change.
Why it matters
A service is delivered by people at the point of use, so the evidence often lies in the interaction, the staff competence and the consistency of delivery rather than in a stored sample. The substitution also affects surveillance: a service can change when the people, the script or the technology changes, even if the brand and the promise stay the same. The body's competence and its scheme need to reflect that.
The public FDIS contents lists Annex A and Annex B as informative annexes and does not number B.2 Applying the standard to services separately. The FDIS wording is not held; the principle above is the 2012 text.
Where this clause lands in the revision
Annex B is informative and its title changes from this International Standard to this document. The substitution still applies to a service certificate, and the FDIS wording is not held. A first artefact an assessor commonly asks for here is procedure and certificate review for product, production, produced and producing. The party this touches first is A body that certifies services, and the scheme owner that writes service rules.
What the assessor asks for
| Category | Artefact to have ready |
|---|---|
| Substitution check | Procedure and certificate review for product, production, produced and producing |
| Service scheme | Service specification and the requirements certified |
| Delivery evidence | Observation, records and competence evidence from a live service |
| Surveillance | Plan that responds to changes in people, script, supplier or technology |
One common question. ask where a service is delivered and who delivered the sample that was evaluated. A certificate that names one site for a service delivered nationally is a scope question.
Common failures
- The certificate describes a product and a factory for a service
- The scheme has no rule for a change of staff or supplier
- Surveillance is a documentation review with no observation
Prepare before publication
Take one service certificate and map what was evaluated, where and by whom. Correct the scheme and the certificate wording.
Dates that matter
The public record gives stage 50.20 on 4 August 2026 and voting to 27 October 2026. The planning date, 15 February 2027, is an estimate from that stage and not an ISO date, and clause B.2 has no separate date.
Cross-references
B.1 Applying the standard to processes · 7.2 Application · 7.9 Surveillance · 4.1.3 Use of licence, certificates and marks of conformity
Source
Source for B.2: ISO/IEC 17065:2012, Annex B.2, with the ISO/IEC FDIS 17065 public record. Our statement, not the instrument verbatim; the FDIS wording is not held.
Not legal advice; does not certify. A reading of the requirement and the evidence an assessor commonly samples, not a substitute for the standard or your accreditation body's rules.